Do you have account level customer service and sales experience?

Are you looking for a career, not just a job?

Do you have experience leading a team?

If so, WE WANT YOU TO JOIN OUR TEAM!!

We are looking for great people to join our family!

What We Offer Our Employees:

• Tuition reimbursement
• Medical
• Dental
• Vision
• Life Insurance
• Generous pto program
• 401K with match
• Free onsite lunch daily - chef prepared!!
• Employee recognition
• Career development

Customer Service (60%)

§ Client Relationship Management

· Ensure client needs are met, ensure timely communication and follow up

· Build rapport with clients

· Respond to complaints and resolve client issues

· Maintain strong company reputation with clients

· Maintain a database of clients

· Identify opportunities to provide additional services to clients

§ Client Retention

· Ensure client retention per company goals

§ Client Visits & Site Inspections

· Perform as scheduled

· Document all client feedback, inspection feedback, inspection pictures, client information, etc.

· Document needed operational improvements at customer locations

· Ensure satisfactory service and client needs are met

§ Control Account Profitability

· Run P&L’s and Proformas, analyze account financial performance

· Identify strategies to maximize account profitability

· Ensure all customers meet profitability goals

§ Contract Management & Renewals

· Ensure all contracts are active

· Ensure all upcoming contract renewals are completed timely and proactively prior to contract expiration

§ New Customer Onboarding

· Work as liaison between Operations & Customer for new clients

Sales (40%)

§ Manage the entire sales cycle from finding a potential client to securing a contract

§ Create Financial Proformas for Prospective Clients

§ Create Service Proposals for Prospecitve Clients

§ Perform prospecting activities such as cold calling/canvasing and networking

§ Reporting and recording all sales activities in a web-based CRM system

§ Qualify inbound leads and prospects via phone and email

§ Hit sales targets

· 2024 sales target is $400,000 in new business

Control Food Truck Schedule (5 hours per month)

§ Monthly schedule creation of Food Truck Schedule for plants

§ Add/remove vendors as needed

§ Operate as point of contact for any Vendor needs

Misc

· Demonstrate the company CORE Values

· Drive continuous innovations and improvements throughout organizastion

· Support all team members and facilitate a culture of trust and teamwork

Job Types: Full-time, Part-time

Pay: $60,000.00 per year

Expected hours: 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift

Travel requirement:

• Up to 50% travel

Experience:

• Customer service: 2 years (Required)

Work Location: In person